Resume
Education
März. 2020 –
Juni. 2020 –
Feb. 2020 – März 2020
Aug. 2020 – Feb. 2016
RDSM | Education – Rettungssanitäter
ADAC | Education – First Aid Instructor
RDSM | Education – Rettungsdiensthelfer
Vocational Training Center | Education – interior decorator
Praktika
November 2020 | Dezember 2020 Rettungswachpraktikum | Bayerisches Rotes Kreuz
- Qualified patient transport BRK
- Ambulance shifts BRK
- Emergency doctor car shifts BRK
June 2020 | July 2020 Clinical internship | Murnau Accident Hospital
- Severe Burn Injury Unit | Intensive Care Specialty
- Station cross section
- Emergency Room
Qualifications and training
Customer support in the energy sector | Expertcloud / Maingau Energie Training duration: 6 days
– Call management
– Tariff consultations for gas, electricity and electromobility
– Tariff extension and adjustment
– quality management
– Cancellation and Revocation
– Invoicing and dunning
– Software and CRM training
– Data protection and transparency regulation
– e-mobility
Digital face-to-face courses
Customer support in the fixed network area | Yoummday / Deutsche Telekom Training duration: 4 weeks
– Conversation management
– Tariff consulting
– Tariff extension
– Home and fixed line troubleshooting
– Hardware consulting
– quality management
– Software and CRM training
– Data protection and transparency regulation
Customer support in mobile communications | Yoummday / Telefonica – O2 Training duration: 4 weeks
– Conversation management
– Tariff consulting
– Tariff extension
– Technical faults in mobile communications
– Sim cards and activation
– Hardware consulting
– Quality management
– Cancellation and revocation
– Billing and dunning
– Insurance services
– Software and CRM training
– Data protection and transparency regulation
Presence courses
Patient care Radio and communication Cooperation between fire brigade and rescue service
Languages
English – advanced knowledge in spoken and written
Professional experience - Self-employment
November 2020 –
October 2021 –
Yoummday Talents | Telefonica in the area of mobile customer service
My Expertcloud | Maingau Energie – Customer Service Electricity/Gas/e-Mobility
Medical services
November 2021 – 1 day
Medical Service – Sugar Mountain Techno Concert | Munich
October 2021 – 7 days
Covid 19 Testungen – Porsche Experience Center | Hockeneheim Ring
Professional experience - Employed
08 / 2020 – 10 / 2020 12 / 2019 – 01 / 2020 09 / 2019 – 10 / 2019
06 / 2019 – 08 / 2019
06 / 2019 – 06 / 2019
02 / 2019 – 06 / 2019
03 / 2018 – 10 / 2018
02 / 2018 – 02 / 2018
09 / 2017 – 02 / 2018
02 / 2017 – 05 / 2017
08 / 2016 – 12 / 2016
04 / 2016 – 06 / 2016
03 / 2016 – 04 / 2017
Volunteer experience paramedic service
2019 – 2019 Aicher Ambulanz Union
2017 – 2018 ASB München
Munich Oktoberfest | Munich – Theresienwiese
Horse Racing Riem | Munich Riem Horse Training Riem | Munich Riem Techno Concert Zenith | Munich Freimann Handball Games Audidome | Munich | Sendling Westpark Sports Event | Munich City Centre Jochen Schweizer Arena | Taufkirchen bei München Street live Festival | Munich City Centre Deutsche Bank | Promenadeplatz Munich Residential Building New Opening | Munich Freimann
2016 – 2017 BRK Ismaning
Munich Oktoberfest | Munich – Theresienwiese Lawnmower Bulldog Race | Erding Football Match | Munich Surrounding Area Athletic Sports Event | Munich Allianz Area
Schulbildung
Aug. 2012 – Feb. 2016
Sept. 2011 – Juli 2012
Sept. 2006 – Juli 2011
Berufsschule Kirchseeon – Vocational training as an interior decorator
Vocational preparation – Vocational school Kirchseeon
Hauptschule Ismaning – Qualifying skin school leaving certificate
E-Learning Zertifikate
September 2020
World Health Organisation – Neue Atemwegserkrankungen inkl. COVID 19
Juni 2020
EMS1 Academy – Ambulance Safety and Design
UMPERLC – Weapons of Mass Destruction Awareness
IFRC – Code of Conduct
IFRC – Stay Safe Course
Mai 2020
PTS Training – Grundlagen der Digitalisierung
März 2020
Curendo Pflegecoach – Alzheimer und Demenz Pflege
HOBBIES AND INTERESTS
- WordPress Website Developement
- Game Design with Unity Engine
- e-Learning
- Azure Cloud
- Virtual machines
- IT-Sicherheit | RED HAT | Blackberry