Manuel Anderson
Team Lead ITSM, Operations & Cybersecurity
Neurodivergent (Asperger's)
IT professional specializing in Microsoft 365, Entra ID/AD, and Endpoint Management, advanced from 1st/2nd level support into operational responsibility. Strong focus on cybersecurity baselines, Zero Trust access, and stable IT operations within MSP and legal environments. Neurodivergent (Asperger's): high attention to detail, enduring focus, structured methodology, precise documentation, and driven by continuous learning.
Professional Experience
09/2025 - Present | Munich
Service Desk Engineer
LUTZ | ABEL Rechtsanwalts PartG mbB- 1st/2nd level support (ITSM); implementation of Co-Managed PSA Autotask and process maintenance.
- RMM (Datto, Intune | Baramundi MDM); remote support via TeamViewer.
- SharePoint administration & site design; Exchange Online & MS Teams administration.
- Active Directory & Exchange On-Prem (User/Mailbox Lifecycle).
- Entra ID (Azure Admin Basics), security audits (Email/Endpoint), iManage DMS & Vertec.
10/2024 - 03/2025
Junior Service Desk Engineer
Digatus Technology GmbH- IT support via Autotask PSA; AD user creation, Entra group assignments, PowerShell execution.
- License & software administration (e.g., Adobe/Acrobat Sign); RMM via Intune.
- Technical documentation; collaboration with infrastructure teams and external service providers.
02/2024 - 06/2024
IT Support & Administration
WIS Wiesinger/Schenk OHG- External support for GlobalSign PKI clients; internal IT administration; documentation.
02/2023 - 08/2023
Rollout Project Windows 11
e.on / Bayernwerk- Physical rollout of HP EliteBook endpoints across 19 locations utilizing Company Portal & Intune.
08/2021 - Present
IT Consultant & Founder
Royal Blue Task Force (RBTF) OÜ- MSP/CSP administration & support; MSSP prevention & defense; IaaS operations.
- Stacks: Ubuntu VMs; Microsoft/Google Tenants; iTop; Wazuh; Keycloak; Nextcloud; WordPress; Plesk; Salesforce; Odoo; Stripe; Acronis; Action1; OVH/IONOS; Twingate.
- Onsite support (Helferline); conducting First Aid courses (DGUV compliance) and medical standby services.
Leadership & Responsibility
- Actively improved service processes (Dailys/Weeklys, SLAs, knowledge bases, documentation).
- Supported the rollout of Co-Managed PSA Autotask; established standard operating procedures & quality assurance.
- Coordinated the deployment of endpoints (Windows 11, Intune/Company Portal) across 19 physical locations.
- Managed stakeholder relationships between business units, external providers, and end-users.
- Provided mentoring & technical guidance (best practices, secure configurations, ticket quality).
Cybersecurity Focus
- Zero Trust Access with Twingate (segmented access, client-specific policies).
- Endpoint/Email security auditing, baseline hardening, and incident detection (e.g., Wazuh, Cisco Endpoint Protection).
- Identity & Access Management: Entra ID, Conditional Access (Basics), secure group/role provisioning.
- Operational execution of Cloud Backup & Recovery architectures (Acronis).
Projects & Highlights (Selection)
- Implementation of Co-Managed PSA Autotask (structure, workflows, knowledge base).
- Windows 11 corporate rollout across 19 locations utilizing Intune/Company Portal.
- Deployment of Zero Trust secure access pipelines (Twingate) in client environments.
- Building and operating an open-source SecOps & ITSM ecosystem (Wazuh, iTop).